Support
Email [email protected] — replies usually within 2 business days. Please include your store’s myshopify domain and, for translation issues, the language and a product or page where it happens. Never send your API keys.
Inside the app, the About page has a searchable FAQ and a feedback form that reaches the same inbox.
Quick answers
- Does scanning cost anything? No. A scan only reads your store and estimates the cost. No API key is needed.
- Where does the money go? Model usage is billed by your AI provider to your own account. The app itself is billed through Shopify (see the plan on the install page).
- Why did some entries fail? Usually provider rate limits or an invalid key. The job panel groups failures by cause; use “Retry failed only” after fixing the cause.
- How do I fix a translation? Open Review, filter by language and status, edit the text and save. Edits are written to Shopify immediately and are not overwritten by later jobs.
- How do I stop a job? Use Pause all / Cancel on the job panel. Saved translations stay; nothing half-finished is written.
- How do I remove my data? Uninstall the app; the server deletes everything belonging to your store. Translations already in Shopify remain yours.
Before you write
- Check the job panel’s error groups — most causes come with the fix.
- Test your API key on the API keys page (“Test connection”).
- Make sure the target language is added under Shopify admin → Settings → Languages.
支持（中文对照）
邮件：[email protected]，通常 2 个工作日内回复。请附上店铺的 myshopify 域名；翻译问题请说明语言和出问题的商品或页面。不要发送 API Key。
应用内「关于」页有可搜索的常见问题和意见表单，意见会发到同一个邮箱。
910 AI API Translator 的常见问题：扫描免费不需要 Key；模型费用由你的模型平台直接向你收取，应用本身通过 Shopify 收费；失败条目多为限流或 Key 无效，修好后点「只重试失败的」；译文在「校对」页改完即写回且不会被后续任务覆盖；暂停 / 取消在任务面板上，已写回的保留；卸载即删除服务器上属于你店铺的数据。